Technical Questions and Answers
Customers should try to return the RMA to their seller, along with the original product rather than a disassembled product or part, for the best RMA
service. Therefore, they can have the manufacturer RMA services as below:Customers can contact our RMA department ( rma@axle3d.com ) to check if
their product is still under warranty.Customers who requested a RMA number MUST be return within 10 days, otherwise the RMA number will be invalid
and you will need to apply again.
If the products are within warranty
1. Customers need to ship the RMA to our Hong Kong office at their cost; we would repair them for free, except for broken problems in PCB, BGA
or Memory.
2. Then will send the RMA back to the customer after repair.
If the products are out of warranty
1. The customer may send them to our Hong Kong office for repair at their cost, but a transportation fee of US$ 80.00/pcs (from Hong Kong to China factory) and Repair Fee (depends on broken conditions) would also be charged.
2. Customers also need to pay for the shipping cost when we return the RMA to customers in a shipment way they select.
If the products have broken problems of PCB, BGA or Memory
1. Customers need to pay a Repair Fee, no matter if the product is within warranty or not.
2. AXLE will quote the price to customers before repairing it.